The Road to Better Public Services: Progress and Constraints in Five Canadian Federal Agencies The Art of the State the implications of the information

The Road to Better Public Services: Progress and Constraints in Five Canadian Federal Agencies The Art of the State the implications of the informationG. Bruce Doern 1994 107 pages Scrutinizing five agencies of the Canadian federal government, the author develops a four point plan aimed at improving public services. The agencies involved know we need reform and their initiatives warrant strong support, but there are limits to reforms: How does one improve public services when cutbacks and downsizing are themselves key factors of the transformation? Professor Doern may have the answer.

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