Customer Service: Five Star Experience Series_Diabetes staying active

staying active

This course explores the effects of bereavement related to end of life care and how care workers can support residents and relatives alike

Outline strategies to minimise the number of falls and the injuries they can cause while maintaining independence

Diversity and Inclusion and challenging discriminatory practices

Customer Service: Five Star Experience Series_Diabetes staying activeCourse Description: How would you like to be treated if you need to receive care in your home? Learn how to provide a five star customer service experience for the people you support. Learning Outcomes: After completing this course, participants should be able to: Appreciate service as a fundamental philosophy Implement specific service strategies: going the extra mile managing and exceeding expectations demonstrating courtesy a positive can do